Supervise/monitor actions and interactions of Residents during assigned shift.
Respond to all Resident questions/requests within framework of Centre Policies & Procedures.
Answer telephone and refer calls to appropriate person(s)
Admit visitors to Centre according to guidelines. / Assist with the intake process and departure process of residents.
Work with assigned Residents in completing Personal Development Plan, and following up with Resident(s) at regular intervals to assess, monitor, and adjust PDP as may be required.
Research and develop knowledge of issues that relate to residents. Development of resource information as relevant for residents.
Participate with Residents in scheduled instructional, spiritual or social activities as required.
Maintain confidentiality and keep accurate files and statistical records. Specifics of administrative duties will vary with the different shifts.
Receive/ explain/ applications for potential residents, along with updating Wait list of applicants.
Receive Residents rent and place funds in designated lockbox as per written protocol.
Maintain contact with Salvation Army, City and Provincial government and community agencies to co-ordinate activities and available resources for the benefit of the Centre and the Residents.
Participate in scheduled Staff and Case Management meetings as required and provide input and information on assigned Client progress.
Initial response to emergency situations such as fire alarm, or other situations.
Respond and assist residents at times of physical/mental/emotional crisis situations.
Performs other duties as assigned.
Minimum of six months prior related experience in working with Clients in a residential setting.
Completion of High School, plus additional training and courses including, but not limited to:
o Training/Certification in Addictions or Mental Health issues
o Current Certification in First Aid/CPR
o Foodsafe Training
o Universal precautions
o Computer skills and training in Word & Excel
o Fluent spoken and written English
o Criminal Record Review Act clearance to work with vulnerable adults
32 hours per week according to assigned shifts: 4:00 P.M. – 12:00 P.M.
The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.
We thank all applicants, however, only those candidates to be interviewed will be contacted.
Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.