Rhodes Wellness College Policies

RHODES WELLNESS COLLEGE (the “College”) is certified with the Private Training Institutions Branch (PTIB) of the British Columbia Ministry of Advanced Education and Skills Training.

Before you enroll at a certified private training institution, you should be aware of your rights and responsibilities.

You have the right to be treated professionally by Rhodes Wellness College. Additionally, the College will endeavour to treat every individual with respect and fairness.

You have the right to a student enrolment contract that includes the following information:

• The amount of tuition and any additional fees for your program
• The College’s refund policy
• If your program includes a work experience, the requirements to participate in the work experience and the geographic area where it will be conducted
• Whether the program was approved by PTIB or does not require approval.

Make sure you read your enrollment contract before signing.  The College will provide you with a signed copy after you have signed your enrollment contract.  

You have the right to access the College’s Dispute Resolution Process and to be protected against retaliation for making a complaint due to the College’s Non-Relation Policy.

You have the right to make a claim to PTIB for a tuition refund if:

• The College loses its PTIB certification before you completed an approved program
• You were factually misled about a significant aspect of your approved program.

In order to receive a refund via PTIB’s Claim process, you must file the claim within one year of completing, being dismissed or withdrawing from your program.

For more information about PTIB and how to be an informed student, go to: http://www.privatetraininginstitutions.gov.bc.ca/students/be-an-informed-student.

All incidences of academic dishonesty and violations of academic integrity will be disciplined.  Students will receive an automatic fail on any submission of work (assignment, presentation, exam, etc.) that includes academic dishonesty and be required to meet with the Director of Education.  Further disciplinary actions can include suspension of studies and expulsion.

Such acts cannot be listed exhaustively but examples include:

·  Plagiarism – Submission of the work of another person for credit, or failure to properly cite references for any work which is not original to the student; copying the work of others, allowing another student to copy from the student

·  Unauthorized use of notes or materials in exams, including communicating to other students

·  Forging or altering assignments

·  Un-permitted collaboration, giving or receiving aid on a take home exam, or other academic assignment under circumstances in which a reasonable person should have known that such aid was not permitted·  Allowing others to copy or use work that is not their own.

Where a student fails to demonstrate skills or academic competency in one or more courses, such that there is a reasonable risk the student may not meet the grading standard or threshold required to successfully pass the course, Rhodes Wellness College may place the student on academic probation.

Academic probation is a formal written warning from Rhodes Wellness College establishing minimum criteria that the student must achieve in order to continue studies beyond the semester in which academic probation is delivered.

Students and alumni are welcome to take additional course outside of their program for enrichment.  To receive a grade for the course, the course tuition will be pro-rated for the length of the course.  To audit the course for no grade, the course tuition will be pro-rated for the length of the course and reduced by 50%.

Rhodes Wellness College (the “College”) is committed to enrolling students who meet program admission criteria and who are likely to succeed in achieving their education and career goals.  For admission to the College, an applicant must meet the following criteria:

• Reach the age of majority (19 years old in British Columbia) or provide to the College the written consent from the applicant’s parental/guardian consent.
• Submit a resume with three references.
• Demonstrate spoken and written proficiency in the English language consistent with the proficiency of a high school graduate, as – evidenced by a written personal statement and a one – on – one screening interview (see also the Language Proficiency Assessment Policy)
• International study permit/student visa, if applicable
• A minimum of 12 months prior sobriety is required to be verified during the interview. The College’s representative may require the applicant to provide a letter to the College confirming the applicant’s sobriety from a counselor.

*If an applicant does not meet our minimum admission requirements, the requirements cannot be waived by either the College or the applicant.

Late assignments will have 5% per day deducted from the final assignment mark (e.g. If an assignment is out of 10 marks, and it is handed in late by one day, there will be 0.5 mark deducted from the total mark given by the instructor).  Extensions may be granted at the discretion of the instructor and a request for an extension must be submitted to the instructor with notice (it cannot be submitted on the day that the assignment is due). An assignment will be considered late if it is handed in past the time established by the instructor, or if no time is established, then 5pm on the day it is due.

All assignments and components of a course worth 20% or more of the total grade, must be successfully submitted and completed in each course at Rhodes Wellness College. Students, who are unable to complete the course requirements due to medical or personal circumstances, are responsible for making alternate arrangements with their instructor or the Director of Education and providing supporting evidence that may be requested by Rhodes Wellness College.

1.     In order to pass each course, and to receive a certificate or diploma from Rhodes Wellness College, a student must attend a minimum of 80% of their enrolled classes, calculated by instruction unit (per class) and in aggregate (cumulative). Attendance is measured and calculated in 5 minute increments.

2. Any student whose attendance falls below 90%, will receive an initial attendance warning via email by the instructor.

3. Any student whose attendance falls below 85% will receive an official written attendance warning by the Academic Advisor Administrator which will remind the student that they need to maintain attendance of at minimum 80% to pass the course.

4. Students who miss class due to documented reasons, that are no fault of their own and due to illness, medical illness, family or personal emergency, may submit a request in writing to the Academic Advisor or the Director of Education asking to have their absence “excused” and will be permitted to miss an additional 5% of class. Any such request must be accompanied with sufficient and credible evidence in support of this request and must be made within 5 business days of the student returning to school, if the student returns while the course is still in session, or within 5 business days of the completion of the course if the student does not return to the class prior to its completion.

a)     The request will be reviewed by the Academic Advisor or the Director of Education to determine whether the absence will be excused. The student will be advised in writing within 5 business days of their request of the determination.

b)    If the student disagrees with the determination, they can request a review of the decision through Rhodes Wellness College’s Dispute Resolution Policy.

c)     If the absence is excused the student must make arrangements with their instructor(s) and/or the Academic Advisor, to ensure that the student meets the class learning objectives and meets all class requirements. This can be achieved through make-up assignments, presentations, additional homework, additional individual instruction, or similar methods to ensure the class learning objectives are met.  

5. Regardless of whether a student receives approval for one or more excused absences, due to the experiential learning style that Rhodes Wellness College incorporates, the student will not be able to pass a course they are enrolled in where their final attendance for the course, including excused absences, is below 75%. 

a)     If a student’s final attendance for a course is lower than 75% due to any of the reasons cited in clause “4.” above and the student supplies documentation stipulated in the same clause, the college may apply an exceptional circumstances credit towards the tuition cost of the course when and if the student repeats the course. The exceptional circumstances credit, if any, will be determined by the Director of Education.

6. When a student repeats a course that they did not pass due to attendance reasons, and subsequently passes the course, their attendance associated with the time they failed the course will not be utilized in any aggregate (cumulative) attendance calculation, and only their attendance for the course retaken that resulted in a pass will count towards aggregate (cumulative) attendance.
7. Students who fail two or more courses due to attendance, where reasons do not include those cited in clause “4” above,  will be placed automatically on Academic Probation and will be required to meet Rhodes Wellness College’s Academic Advisor and/or the Director of Education to review the reasons behind the student’s attendance and to formulate a plan that will help the student meet the college’s required attendance rate.
8. Students who are on Academic Probation due to attendance reasons must then meet the college’s attendance policy requirements for the subsequent two courses in order to be removed from Academic Probation. Students who do not meet the college’s attendance requirements over the subsequent two courses will be subject to dismissal. 

9.     Students who have previously been on Academic Probation due to attendance reasons and subsequently fail a course due to attendance reasons, will once again be placed on Academic Probation and will be required to meet the college’s attendance policy requirements for the subsequent three courses in order to be removed from Academic Probation. Students who do not meet the college’s attendance requirements over the subsequent three courses will be subject to dismissal. 

10. Anytime a student is placed on Academic Probation due to attendance reasons, communication will be delivered to the student in writing and a record of the same will be placed in the student’s file.
11. Rhodes Wellness College will follow its Code of Conduct and Dismissal Policy when dismissing a student due to attendance reasons. Students may also follow Rhodes Wellness College’s Dispute Resolution Policy if they disagree of any outcome in relation to the college’s Attendance Policy.
12. Students who are dismissed from Rhodes Wellness College due to attendance reasons will be withdrawn and must reapply for admissions to gain readmittance to the college and will not be eligible to reapply until a minimum of six months has passed since their dismissal.
13. Regardless of attendance rules outlined herein, Rhodes Wellness College students often participate in group lessons and projects and therefore, for the instructor to plan appropriately for any class, they should be notified of any absence. The process by which students must report an absence is as follows:

a)     When possible, students can inform their instructors by email, or in person of an absence. When not possible, students can call the school and leave a message with administration regarding their absence.

b)    For any potential sustained absence, student must contact the Academic Advisor to make appropriate arrangements that may include either withdrawal from the course and/or a request for a Leave of Absence. Please see Rhodes Wellness College’s Leave of Absence Policy for details.

When a student obtains funding from an individual entity, body, or agency whose minimum standard for attendance or for justifying and documenting an absence differs from those of Rhodes Wellness College, in those cases, the student must meet both Rhodes Wellness College’s attendance requirements and those stipulated by the funding body.

Your camera must be turned on and you must be visible on screen to be marked as present during class.  This ensures that you are attentive in class. It is also essential for ensuring confidentiality (i.e. no one else is observing the class or listening to the discussions). There is a lot of personal information shared during class discussions and having your camera on helps to create a safer online environment for everyone involved.

If you are off camera for more than 5 minutes, your instructor/TA will private message you to check in and request that you turn your camera on. If your camera remains off and/or you are unresponsive, you will be marked as absent for the time that your camera remains off.

While we track attendance closely and we require you to be on camera during class, please do not attend class online while you are driving. Your safety is of utmost importance. If you need to be in transit during class, please communicate your need to be out of class to your instructor and/or TA. 

If you are attending class in a shared space and there are other people present, you are required to wear headphones.

Rhodes Wellness College does not issue transferrable credits for courses completed during studies. A student applying to transfer to another educational institution must work with that educational institution to have prior credits recognized.

Rhodes Wellness College expects each student to adhere to the Code of Conduct. The Code of Conduct governs behaviour toward students, staff members, and clients who are being treated by a student as fulfillment toward a credit in the program. If needed, a student should request clarification about the Code of Conduct from the Senior Educational Administrator or President.

Rhodes Wellness College expects each student to:

1. Attend school in accordance with the Attendance Policy;
2. Treat every student, client and each staff member with respect;
3. Dress according to the school’s dress code as outlined in the Student Handbook;
4. Treat school property with respect;
5. Complete all assignments and examinations on time.
6. The institution prohibits:

• disruptive or offensive classroom behavior;
• bringing a weapon of any kind (i.e. knives, guns, etc.) to school;
• bringing to the College or to a College event held elsewhere an alcoholic beverage, marijuana or any mood-altering substances prohibited by law;
• arriving on campus or a College event held elsewhere under the influence of an alcoholic beverage, marijuana or any mood-altering substances prohibited by law;
• making sexual, disparaging, or otherwise inappropriate remarks concerning another student, client, or staff member’s appearance, gender, ethnicity, race, religion or sexual orientation.
• abusive behavior toward another student, client or staff member, including bullying or any other form of intimidation. Abusive behavior includes, but is not limited to, physical, emotional or verbal abuse; and
• any other conduct determined by the College to be damaging or otherwise detrimental to another student or staff member of the College.
• Students must not become involved in sexual relationships with other students, clients, and staff members for the duration of their program.
  • Note that this rule exists to maintain the safety, trust and integrity of group dynamics during experiential lessons and exercises. This rule is also fundamental to the development of strong ethical and professional boundaries.
  • Note that students involved in sexual relationships with other students who are NOT in their current course may face schedule adjustments or program completion delays if such a relationship impacts their ability to comply with this rule.
• Each class may collectively create additional rules of conduct for their class.

The College will immediately dismiss a student without a warning letter or probationary period if the student commits any of the following:

1. Sexual assault or harassment against another student, client, or staff member.
2. Physical assault, or any other violent acts committed or threatened against another student, client or staff member.
3. Vandalism of College property.
4. Theft of property belonging to another student, to a staff member or to the College.

If a student, client or staff member has a concern about another person’s conduct within the College, the individual should refer that concern to the Senior Educational Administrator in accordance with the Dispute Resolution Policy.

If a student is found to be in contravention of the Code of Conduct outlined herein, Rhodes Wellness College may discipline a student for behaviour that is determined to contravene the Code of Conduct. Discipline can include, but is not limited to, suspension and potentially dismissal from the college.  

The process by which a student may be subject to discipline is as follows:
a)     The Director of Education, President, or another Director (“Senior Administration”) will gather all information pertaining to any incident(s) in question where the Code of Conduct has potentially been contravened. To assist with this, the students will be asked for input and will be required to have a discussion by phone, Zoom, or in-person with the Director conducting the investigation.  

b)  The student must agree to meet with Senior Administration in order to maintain enrollment in the college and to help work together with the Senior Administrator to rectify issues. In the meeting, the Senior Administrator will share how the student’s behaviour has breached the Code of Conduct and will listen to the student to hear their opinions on the activities or behaviour in question. 

c) The Senior Administrator will gather additional information from faculty, administration involved, email, potentially other students, and other sources to obtain a fair understanding of what occurred.

d) The Senior Administrator will collaborate with the Director of Education and/or the President. In serious cases, the Director of Education and/or the President will be directly involved. The Senior Administrator, either accompanied by the Director of Education and/or The President, as deemed appropriate by the college, will meet with the students to explain the outcome of their findings including any potential discipline. In all cases where a student will be suspended or dismissed, the Director of Education and/or the President will be present either as participant or direct facilitator of the meeting where outcomes are explained and action/discipline is shared. In cases that do not involve a suspension or a dismissal, discipline decisions may be communicated only in writing, rather than verbally, followed by in writing.

e)  Regardless, in every situation where discipline is applied, the student will be provided a written explanation of such discipline, which will include the determination of the action, date(s) that apply, and if applicable, the date on which the student may re-apply to return as a student of Rhodes Wellness College. This written explanation and determination will be provided to the student no later than 5 business days following notification of their dismissal

f)     In cases where the safety of other students, staff, faculty, or the public is in danger, the college may move to apply action immediately prior to or without holding an information gathering meeting with the student.  

g)    If the student disagrees with their dismissal, they have the right to lodge a complaint via Rhodes Wellness College’s Dispute Resolution Policy. Thereafter, Rhodes Wellness College will follow its Dispute Resolution Policy to govern its communications regarding the dismissal. 

Updated on April 3rd, 2023

Rhodes Wellness College provides an opportunity for individuals – students, staff members, or clients who are being treated by a student as fulfillment toward a credit in the program – to resolve disputes of a serious nature and grades appeals in a fair and equitable manner.

The policy applies to all Rhodes Wellness College students who are currently enrolled or were enrolled 30 days prior to submitting their concern to the Senior Education Administrator. Individuals will not be subject to any form of retaliation as a result of filing a complaint.  “The complainant” is defined as the individual making the complaint and the “the respondent” is the individual that the complaint is against.

Procedure for Disputes:

1. When a concern arises, the complainant should address the concern with the individual most directly involved. If the complainant is not satisfied with the outcome at this level, the complainant should put their concern in writing and deliver it to the Senior Education Administrator.
2. The Senior Education Administrator will arrange to meet with the complainant to discuss their concern and desired resolution as soon as possible or within five school days of receiving the complainant’s written concern.
3. Following the meeting with the complainant, the Senior Education Administrator will conduct whatever enquiries and/or investigations necessary and appropriate to determine whether the complainant’s concerns are substantiated in whole or in part. Those inquiries may involve further discussion(s) with the complainant either individually or with appropriate Rhodes Wellness College personnel.  Where safety or fear of retaliation by the respondent is a concern, the complainant may request to remain anonymous to the respondent. The Senior Education Administrator will advise the complainant if this request is granted and will ascertain whether the complainant wishes to continue.
4. The necessary enquiries and / or investigations shall be completed and a response provided in writing to all involved as soon as possible but no later than forty-five days following the receipt of the complainant’s written concerns. One of the following may happen:
5. If it is determined that the complainant’s concerns are not substantiated the College will provide a written explanation of decision & deny complaint; or
6. If it is determined that the complainant’s concerns are substantiated in whole or in part, the College will propose a resolution.

The response should specify that the complainant has five school days to appeal the decision.  A copy of the decision and all supporting materials shall be given to the complainant, a copy will be placed in the College’s Conduct File and respondent’s file, and the original will be placed in the complainant’s file.

1. If the complainant is not satisfied with the determination of the Senior Education Administrator the complainant must advise the Senior Education Administrator as soon as possible but within five school days of being informed of the determination. The Senior Education Administrator will immediately refer the matter to the President or Vice-President of the College.
2. The President or Vice-President of the College will review the matter and may meet with the complainant as soon as possible but within five school days of receipt of the complainant’s appeal.
3. The original decision will either be confirmed or varied by the President or Vice-President in writing within 5 school days after meeting the complainant.  At this point the College’s Dispute Resolution Process will be considered complete.

The individual making the complaint may be represented by an agent or a lawyer.

The complainant, once the dispute resolution process is complete, may file a complaint with PTIB if they feel the college misled the complainant regarding the college or any aspect of its operations.

Procedure for Grade Appeal:

1. If a student is dissatisfied with a grade received and can provide evidence that a higher grade is warranted they should discuss with their instructor.  The instructor will reconsider the grade and, if warranted, assign a different grade.
2. If the student is not satisfied with the outcome of their appeal to the instructor, they may submit a written appeal to the Senior Educational Administrator if the grade in question forms part of an assignment, exam or other course component equal to at least 15% of the course grade or if the outcome of the appeal will determine whether the student will pass the course.
3. Where applicable, the Senior Educational Administrator will obtain from the instructor a copy of the assignment/test in question and a copy of assignments/tests from other students representing the highest and lowest marks obtained, and will have another instructor conduct a review.
4. If the assessment achieves a higher grade on re-mark, the higher grade will be assigned to the student.  If the assessment achieves a lower grade on re-mark, the lower grade will be assigned to the student.
5. If the grade in question involves a behavioral test or course component other than an assignment or test, the Senior Educational Administrator may re-test the student or review the student’s evidence presented for appeal and dismiss the appeal or assess and assign a higher or lower grade.
6. Once the re-assessment is complete, the Senior Educational Administrator will review the process and, once the review is complete, the grade will be considered final and cannot be appealed.
7. The decisions on the grade appeal will be provided to the student within 30 school days of Rhodes Wellness College’s receipt of the written complaint.

A student may repeat a course up to but not exceeding three times.  If the student fails the same course 3 times, the student will be placed on an academic suspension for 1 year.  If the student wishes to take the course again, they must undergo the formal application procedure.

If a student fails a course due to lack of attendance (see Attendance Policy) or receives a grade lower than 50%, the student will be responsible for paying the full course fee, the tuition and any applicable fees to retake the course. The student can appeal the charges to retake the class but there must be exceptional mitigating circumstances with appropriate documentation.

If a student fails an exam, the student has the option to rewrite the exam. The student must make this request within one week of receiving their exam mark. If the student passes the exam/demonstration re-write, the final grade will be an average of the initial exam and the rewrite.

A student will only be able to rewrite the exam once.

The Good Standing policy sets out the general requirements for a student to continue studying at the College. For this purpose, “good standing” means good academic standing, good financial standing, and good citizenship standing.

Good academic standing. To be in good academic standing, a student must

• Meet all requirements of the Assignment Completion Policy;
• Meet all requirements of the Attendance Policy; and
• Maintain a minimum Grade Point Average (GPA) of 2.0

A student who is not in good academic standing is subject to the Academic Probation Policy.

Good financial standing. To be in good financial standing a student must meet their financial obligations according to their established payment plan. Students who do not meet their payment plan requirements are subject to being placed on probation, which could prohibit the student from:

1. Being registered in coursework
2. Participating in student events, including graduation
3. Receiving transcripts and credentials, including proof of graduation
4. Participating in practicums, clinics, and other activities

If a student is on probation, the College may bar the student from any College functions including any or all of the following:

1. one or more courses;
2. one or more course-related activities (e.g., clinic hours, practicum, etc.);
3. one or more social activities;
4. graduation ceremonies, and
5. graduation.

A student who otherwise completes all graduation requirements but who, at the graduation date owes less than $2000 to the College, may participate in graduation activities if the student has previously arranged with the College, in writing, a payment plan to pay the outstanding balance within three months of the student’s graduation date.  If, within three months after the student’s graduation date, the student does not pay the amount due to the College in accordance with the written payment plan, then from the date of that default, the balance will accrue an interest rate of prime + 2% per month.  If, six months after a student’s graduation date, the student still owes a balance to Rhodes Wellness College, the College reserves the right to assign the debt to a collection agency to collect the debt from the student. Part-time students on payment plans will be in default and subject to the interest rate and collection agency upon the final date of the original payment plan, not upon graduation.

Good citizenship standing. To be in good citizenship standing, a student must meet all the requirements of the Code of Conduct Policy and the Student Handbook. A student who is not in good citizenship standing is considered in breach of their student contract and subject to the relevant disciplinary actions.

Rhodes Wellness College provides all of its instruction in the English language. A student whose first Rhodes Wellness College provides all its instruction in English. A student whose first language is not English must submit English proof that they will be able to sufficiently understand and communicate in English so that the student can fully participate in class and so that classmates can benefit from the student’s insight and participation. Accordingly, one of the following Proof of English documents must be submitted in order to gain admission to Rhodes Wellness College for this program:

Procedure:
Before enrollment, each applicant must have an interview with one of the College’s admissions representatives.  In person interviews are preferred, but Skype or similar software may be used.  The applicant will also be asked to provide one of the following supporting documentation:

• Test of English as a Foreign Language (TOEFL): minimum score 78 (internet-based).
• Canadian Academic English Language Assessment Test (CAEL): minimum score 70.
• International English Language Testing IELTS (academic version): minimum score 6.5 overall, and no one score less than 5.5.
• Alternative exams to the above may be accepted as Proof of English providing the exam is internationally recognized and has published official equivalencies to one of the above exams (TOEFL, CAEL, IELTS) and the student has achieved the equivalent scores consistent with what is required in the tests listed herein.
• Two years of high school where the language of instruction is English.
• Two completed full-time semesters at a post-secondary English-speaking institution.

Exemptions:

Students from the following countries are exempt from the English language proficiency requirements.

In special circumstances, students may apply for a leave of absence from studies. A leave of absence may not exceed more than three months consecutively and a total of twelve months

during their program. Students who leave the college for longer than twelve months will be considered withdrawn and must re-apply to gain admission back into the college.

Every moment in class is an opportunity to develop as a professional coach and/or counsellor.  This is demonstrated in how you show up in class for your peers, faculty and yourself, especially in the challenging moments. You can demonstrate professionalism by submitting assignments on time, arriving on time, communicating respectfully & compassionately, demonstrating the ability to work collaboratively as a team member, and exemplifying consistent effort & desire to improve/integrate feedback.

As such, 20 – 25%  of your grade in every course is allocated to Professionalism & Participation. 

The 5 key components of Professionalism are:

1.     Personal Responsibility, Accountability & Timeliness

2.     Compassion, Respect & Communication

3.     Capacity for Improvement, Persistence & Integrity

4.     Cultural Awareness & Teamwork

5.     Preparedness & Engagement

Each of these five components are graded from 0 – 3. If a student is on track to receive less than 50% for Participation & Professionalism, they will be required to meet with the instructor and the Director of Education to discuss the growth opportunities so that the student can work to improve before final grades are submitted. If a student receives less than 50% on their final grade for Participation & Professionalism, they will fail the course and be required to retake the course.

Students are able to make payments via electronic funds transfer, bank draft, money order, credit card, cheque or cash (with some restrictions). Rhodes Wellness College will make every effort to ensure it is not a conduit for money laundering. While students need to be provided with the ability to pay their student fees utilizing various methods, to ensure payments are coming from legitimate sources and to protect students from the dangers that inherently can come from carrying large amounts of cash, Rhodes Wellnes College will not accept cash payments of over $5,000. Rhodes also reserves the right to ask for any student to submit any or all payments utilizing a method of payment other than cash.

A currently enrolled student who meets the following requirements may be permitted to challenge a course at Rhodes Wellness College on the ground that the student has already received comparable training and can demonstrate a thorough knowledge of the relevant subject.

A student who successfully challenges a course at Rhodes Wellness College shall receive credit for that course as if they had attended the course and successfully passed it.

Procedure:

1. The student must submit a written request to challenge a course to the Course Instructor or the student’s Admissions Adviser not less than 10 business days prior to the start date of the course. The student must provide supporting documentation in the form of course outlines and transcripts.
2. The student’s request must include documentation to establish that the student has previously received formal training at another accredited institution in the same subject matter covered in a course at Rhodes Wellness College. At a minimum, that documentation must include from the other institution:

• the course outline or its equivalent for the earlier training, plus
• an original transcript issued by the other institution showing the student’s mark in the course;

3. The Senior Educational Administrator will review the student’s documentation. The Senior Educational Administrator may request further documentation.

Within ten business days from the date on which the College receives the last of all required information from the student, the Senior Educational Administrator shall provide to the student the Senior Educational Administrator’s written decision whether to permit the student to challenge the course. The Senior Educational Administrator shall also place a copy of the decision in the student’s file.

For the purposes of Rhodes Wellness College’s refund policy, we use these definitions:

“effective contract date” means in a student enrollment contract:

• The date the student, or the student’s representative signed the contract, or
• The date the institution signed the contract.

The Private Training Act Policy Manual dictates the refund policy of Rhodes Wellness College, as follows:

If the institution receives tuition from the student, or a person on behalf of the student, the institution will refund the student, or the person who paid on behalf of the student, the tuition that was paid in relation to the program in which the student is enrolled if:

1. 1. the institution receives a notice of withdrawal from the student no later than seven days after the effective contract date and before the contract start date;
   2. the student, or the student’s parent or legal guardian, signs the student enrollment contract seven days or less before the contract start date and the institution receives a notice of withdrawal from the student between the date the student, or the student’s parent or legal guardian, signed the student enrollment contract and the contract start date; or
   3. the student does not attend a work experience component and the institution does not provide all of the hours of instruction of the work experience component within 30 days of the contract end date.
   4. The institution will refund the tuition for the program and all related fees paid by the student or a person on behalf of the student enrolled in the program if the student is enrolled in the program without having met the admission requirements and did not misrepresent their knowledge or skills when applying for admission.
   5. If a student does not attend any of the first 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 50% of the tuition paid under the student enrolment contract unless the program is provided solely through distance education.
   6. Unless the program is provided solely through distance education, if the institution receives a notice of withdrawal from a student:
      • more than seven days after the effective contract date and
        • at least 30 days before the contract start date, the institution may retain up to 10% of the tuition due under the student enrollment contract, to a maximum of $1,000.
        • less than 30 days before the contract start date, the institution may retain up to 20% of the tuition due under the student enrollment contract, to a maximum of $1,300.
      • after the contract start date
        • and up to and including 10% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrollment contract.
        • and after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrollment contract.
   7.  Unless the program is provided solely through distance education, if the institution provides a notice of dismissal to a student and the date the institution delivers the notice to the student is:
      • equal to or before 10% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrollment contract.
      • after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrollment contract.

If the institution provides the program solely through distance education and the institution receives a student’s notice of withdrawal or the institution delivers a notice of dismissal to the student and:

• 1. • the student has completed and received an evaluation of their performance for at least 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 30% of the tuition due under the student enrollment contract, or
     • the student has completed and received an evaluation of their performance for more than 30% but less than 50% of the program, the institution may retain up to 50% of the tuition due under the student enrollment contract.

                 8. The institution will refund fees charged for course materials paid for but not received if the student provides a notice of withdrawal to the institution or the institution provides a notice of dismissal to the student.

                 9. Refunds required under this policy will be paid to the student, or a person who paid the tuition or fees on behalf of the student, within 30 days:

• • • of the date the institution receives a student’s notice of withdrawal,
    • of the date the institution provides a notice of dismissal to the student,
    • of the date that the registrar provides notice to the institution that the institution is not complying with section 1(c) or 2 of this policy, or
    • after the first 30% of the hours of instruction if section 3 of this policy applies.

                 10. If an international student delivers a copy of a refusal of a study permit to the institution, sections 1(a), 1(b), 4, 7, and 8 of this policy apply as if the copy of the refusal were a notice of withdrawal, unless:

1. 1. 1. • the international student requests an additional letter of acceptance for the  same program that was the subject of the refusal of a study permit,
         • or the program is provided solely through distance education.

Where students fail to successfully complete a course in a timely manner, whether due to academic performance, attendance, a breach of the Code of Conduct or Good Standing Policy, Rhodes Wellness College may allow the student to repeat a course (or sub-unit of a course) if there is a reasonable expectation that the student will successfully complete it. Students may be required to sign a Student Accountability Agreement before being allowed to repeat a class.

Students who are allowed to repeat a course (or sub-unit of a course) may do so without reduction of the course (or sub-unit) tuition, which includes any additional books or materials required for the successful completion of the course.

1. Rhodes Wellness College (the “College”) is committed to the prevention of and appropriate response to sexual misconduct.
2. Sexual misconduct refers to a spectrum of non-consensual sexual contact and behaviour including the following:
   • sexual assault;
   • sexual exploitation;
   • sexual harassment;
   • stalking;
   • indecent exposure;
   • voyeurism;
   • the distribution of a sexually explicit photograph or video for non-educational purposes;
   • the attempt to commit an act of sexual misconduct; and
   • the threat to commit an act of sexual misconduct.
3. A “Complaint” of sexual misconduct is different than a “Report” of sexual misconduct. A person may choose to disclose or complain of sexual misconduct without making a formal report.  A Report is a formal notification of an incident of sexual misconduct to someone at the institution accompanied by a request for action.
4. A student making a Complaint will be provided with resolution options and, if appropriate, accommodation, and will not be required or pressured to make a Report.
5. The process for making a Complaint about sexual misconduct involving a student, faculty, or staff member is as follows:
   • The Complaint and any details surrounding the Complaint should be made communicated to the Director of Education by sending an email to educationdirector@rhodescollege.ca or the President at president@rhodescollege.ca.  The Complainant should direct the complaint to the Director of Education unless they do not receive a response within two business days, or when more urgent attention to the matter is required, or if the individual feels more comfortable addressing their complain to the President.
6. The process for responding to a Complaint of sexual misconduct involving a student is as follows:
   • The Director of Education or the President (the “Receiver”) will acknowledge receipt of the complaint within three business days.
   • The college will investigate the Complaint through a variety of ways including gathering details pertaining to the complaint from the complainant, students, faculty, or staff.
   • The Receiver will communicate within seven business days (or sooner if the matter is deemed more urgent by the Receiver) the results of their investigation and any potential rectification that will occur.
   • If the Complainant is not satisfied with the outcome, they can elevate the Complaint to a “Report”.
7. The process for making a Report of sexual misconduct involving a student, faculty, or staff is as follows:
   • The individual making a Report should submit an email with details of the event or actions they would like to report. Reports are generally more severe and urgent than Complaints. All individuals involved and/or effected should be detailed in the Report, and desired outcome(s) should also be included in the report.
   • The Report should be communicated to the Director of Education by sending an email to educationdirector@rhodescollege.ca or the President at president@rhodescollege.ca.  The Complainant should direct the complaint to the Director of Education unless they do not receive a response within two business days, or when more urgent attention to the matter is required, or if the individual feels more comfortable addressing their complain to the President.
8. The process for responding to a Report of sexual misconduct involving a student, staff, or faculty is as follows:
   • The Director of Education or the President (the “Receiver”) will acknowledge receipt of the complaint within three business days.
   • The college will investigate the Complaint through a variety of ways including gathering details pertaining to the complaint from the complainant, students, faculty, or staff.
   • The Receiver will communicate within seven business days (or sooner if the matter is deemed more urgent by the Receiver) the results of their investigation and any potential rectification that will occur, including details of how and when the rectification will occur.
   • If the individual that submitted the Report is not satisfied with the outcome, they can pursue a review of the investigation results and the determination of rectification utilizing the college’s Dispute Resolution Policy.
9. The College will uphold a “Non-Retaliation” policy where it will not permit any individual submitting a Complaint or a Report of Sexual Misconduct to be pursued in any manner of reprisal or be threatened for retaliation or reprisal by individuals that the Complaint or the Report is about. Individuals contravening the Non-Retaliation Policy will be subject to review and potential action up to and including dismissal from their education with the college (if a student) or from their employment and/or work (if a faculty or staff member).
10. Any processes undertaken pursuant to this policy will be endeavoured to be based on the principles of professional fairness. All parties involved will be treated with dignity and respect as far as possible by the college.
11. All information related to a Complaint or Report is confidential and will not be shared without the consent of the parties, subject to the following exceptions:
    • If an individual is at imminent risk of severe or life-threatening self-harm.
    • If an individual is at imminent risk of harming another.
    • There are reasonable grounds to believe that others in the institutional community may be at significant risk of harm based on the information provided.
    • Where reporting is required by law.
    • Where it is necessary to ensure procedural fairness in an investigation or other response to a Complaint or Report.

Rhodes Wellness College will provide notification by 5:00am PST if the campus will be closed due to snow or any other emergency. Notification will be provided clearly on the front page of the rhodescollege.ca website. If notification is not provided on the website, the campus will remain open for in-person classes, when required. Instructors may move any canceled in-person classes online at their sole discretion and will communicate these requirements directly to students via email. If the campus needs to close suddenly due to an emergency, the college will make every effort to communicate with students in person, via the rhodescollege.ca website and via email. As many students and staff are attending classes online and working remotely, the Vancouver campus closure will not affect online classes, and all online classes will continue to operate, unless notified otherwise. 

Where a student has an identified substance misuse challenge, Rhodes Wellness College requires one year of sobriety prior to entering a program. Documented support from external substance misuse counsellors as well as an external support system may be required.

If a student relapses and misuses substances while attending a program at Rhodes Wellness College, they will be required to withdraw from their program until such time that they can provide evidence of their fitness to attend. Note that this policy applies in addition to any other conditions that may result from a breach of the general rule prohibiting drug and alcohol use while attending programs at Rhodes Wellness College.

Where a student has a special physical, medical or academic need, whether the need is self-identified or identified by a health-care professional, the student may inform the College about that need prior to entering into a student contract with the College. This identification will allow both the student and the College to assess whether, and to what extent, the College can reasonably accommodate the student’s need within the experiential and academic programs offered by the College.

If a student self-identifies as having a special need, the student must:

• Meet admission requirements;
• Inform the College in a timely manner prior to entering into a student contract;
• Upon request by the College, provide to the College credible and sufficient documentation to verify the student’s legitimate need, including medical documentation where applicable;
• Provide details regarding the student’s abilities and the effects of any disability;
• Cooperate reasonably in the accommodation process; and
• Accept a reasonable proposal by the College to accommodate the student’s need.

Where a student self-identifies as having a special need, Rhodes Wellness College will:

• Seek credible and sufficient documentation to verify the nature and extent of the student’s legitimate need, including medical documentation where applicable;
• Solicit reasonable details regarding the student’s abilities and the effects of any disability;
• Act in good faith to develop an accommodation plan for the student if the College can reasonably accommodate the student’s need;

In considering any proposed accommodation plan, the College must:

• Ensure that academic standards are maintained;
• Consider the resources reasonably available to the College;
• Be practical, while remaining open to innovative ideas;
• Consider the impact of the proposed accommodation, directly and indirectly, upon other students, including their learning outcomes, rights and morale; and
• Consider the impact of the proposed accommodation, directly and indirectly, upon the College’s staff; and
• Document the accommodation process.

Students receiving funding from third party funding agencies may have to abide by additional attendance criteria as determined by their funding agency. Student attendance information is generally provided to third party funders through monthly progress reports.

Rhodes Wellness College works with students to assist them to obtain work experience placements. We ensure that work experience placements provide an opportunity for students to enhance the skills learned throughout completion of a program of study.

Rhodes Wellness College works with work experience placement hosts to evaluate the student’s performance during a work experience placement. Work experience placements are sought through networking and direct contact by students and College staff.

To ensure a successful zoom classroom meeting, and engage in a productive learning environment, please keep the following “do’s and don’ts” in mind:

Do’s

• Show up professionally; find a quiet space in your home and dress appropriately
• Wear headphones if you are in a shared space. This is important to mitigate background noise and to ensure confidentiality in the classroom
• Ensure you have a strong internet connection. Plug directly into the modem with an ethernet cable if possible to ensure the strongest connection
• Use a desktop of laptop for class so that the screen is large enough to be able to see your entire class
• Make sure your full name shows up appropriately
• Be aware of your background, lighting, and noise.
• Mute your microphone when you’re not speaking  
• Raise your virtual hand using the zoom function. This helps the instructor keep track of who raised their hand first.
• Turn off/silence cell phone
• Be on time to class. Communicate with your instructor (via email) if you will be late or if you need to leave early
• Maintain eye contact with the speaker on the screen.
• Keep everything you hear related to personal stories and information private and confidential
• Be kind and compassionate: If you wouldn’t say something out loud in the physical presence of your instructor and peers, then it’s not appropriate to say in a Zoom session or type into a chat window. Courtesy, compassion, and generosity go a long way in group settings.

Don’ts

Share the zoom access information for your class with others

• Share the zoom access information for your class with others
• Do not log in from a public space where the screen would be visible to members of the public
• Take screenshots, cell phone pictures, or otherwise record the meeting, your classmates, or your instructor without express permission to do so.
• Walk or drive during the class
• Use the private chat or text messaging for side conversations with classmates during class
• Sit in front of a window or bright light, this will make your face too dark to see.
• Have conversations with household members off camera.
• Allow household members to observe or listen to class; try to limit the amount that people walk around behind you during the class
• Engage in texting, social media, work from other classes, or other distractions while in class.
• Do not log in using a cell phone.